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Welcome to the mice & meys website. By continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy & Cookie Policy govern mice & meys’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘mice & meys’ or ‘us’, ‘we’ or ‘our’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
GENERAL TERMS
By visiting this website, you agree to be bound by the following terms and conditions:
ONLINE SHOP TERMS
By purchasing online via the SSL secured mice & meys e-commerce platform you agree to the following terms and conditions:
Shipping
Items are sent from the UK via Royal Mail.
Standard Shipping (based on weight of items, calculated at checkout):
Please contact us before your purchase if you require other shipping options (e.g. signed for, tracking or faster delivery).
Buyers are responsible for any customs and import taxes that may apply.
Undelivered Items
Please get in touch at hello@miceandmeys.co.uk if you haven’t received your items within 2 weeks for UK orders, 6 weeks for international delivery.
Returns Policy
If you are not satisfied with your purchase, please contact us at hello@miceandmeys.co.uk within 14 days of receipt.
If the item has not been used you may return it for a full refund (excluding shipping) within 30 days of receipt. The buyer is responsible for shipping costs back to the seller.
Discounts & Vouchers
All discount codes and vouchers are valid for a single transaction, unless stated otherwise. Please refer to the specific terms and conditions of the discount or voucher you have received.
Custom Orders
To request a custom order, please get in touch via the Contact Us page. Processing periods for custom orders may vary depending on the existing workload and availability of materials. Standard shipping policies apply to all custom orders.
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